Privacy Policy
Last Updated: [Date]
This Privacy Policy (“Policy”) describes how Fat e-Bike Rentals (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal data of individuals who use our services through our online platform and mobile application (collectively, the “Platform”). This Policy applies to the collection and processing of personal data when you interact with our Platform. By using our services, you consent to the practices described in this Policy.
Information We Collect
a. Personal Data: We may collect personal data, such as your name, contact information, date of birth, and payment details when you make a reservation or rent an e-bike through our Platform. We may also collect your identification document information and a security deposit.
b. Usage Data: We collect information about your interactions with our Platform, such as your IP address, device information, browser type, and operating system. We may also collect data regarding your usage patterns, preferences, and activities on the Platform.
Use of Personal Data
a. Rental Services: We use your personal data to provide and fulfill our rental services, including processing reservations, managing rentals, and communicating with you regarding your rentals.
b. Customer Support: We may use your personal data to respond to your inquiries, provide assistance, and address any issues or concerns you may have.
c. Communication: We may use your personal data to send you administrative messages, updates, and promotional materials related to our services. You can opt out of receiving promotional communications at any time.
d. Improvements: We may use aggregated and anonymized data to analyze trends, monitor the usage of the Platform, and improve our services and user experience.
e. Legal Compliance: We may process your personal data to comply with applicable laws, regulations, legal processes, or governmental requests.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal data when it is no longer needed for the purposes for which it was collected.
Data Disclosure
a. Service Providers: We may engage third-party service providers who assist us in operating the Platform, processing payments, or providing related services. These service providers may have access to your personal data only to perform their functions and are prohibited from using it for any other purpose.
b. Legal Requirements: We may disclose your personal data to comply with applicable laws, regulations, legal processes, or governmental requests, or to protect our rights, privacy, safety, or property, as well as that of our users or the public.
c. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you before your personal data becomes subject to a different privacy policy.
Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal data.
Your Rights
a. Access and Rectification: You have the right to access and correct your personal data held by us. You can update your personal data through your account settings or by contacting us.
b. Data Portability: Upon request, we will provide you with a copy of your personal data in a structured, commonly used, and machine-readable format, to the extent feasible.
c. Erasure and Restriction: You may request the erasure or restriction of your personal data in certain circumstances, subject to applicable legal requirements and our legitimate interests.
d. Consent Withdrawal: If we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. However, please note that withdrawing consent may impact your ability to use certain features or services provided through the Platform.
e. Objection to Processing: You have the right to object to the processing of your personal data for direct marketing purposes. If you object, we will cease processing your personal data for such purposes.
f. Complaints: If you believe that we have violated your rights or applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us, and we will take steps to delete such data from our systems.
International Data Transfers
We may transfer and process your personal data outside of your country of residence. In such cases, we will take appropriate measures to ensure that your personal data receives an adequate level of protection as required by applicable data protection laws.
Third-Party Websites and Services
Our Platform may contain links to third-party websites or services that are not owned or controlled by us. This Policy does not apply to such third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of these third parties before providing any personal data to them.
Changes to the Privacy Policy
We reserve the right to update or modify this Policy at any time. If we make material changes, we will notify you by posting the revised Policy on the Platform or through other means. Your continued use of the Platform after the effective date of the revised Policy constitutes your acceptance of the changes.
Contact Us
If you have any questions or concerns about this Policy or our privacy practices, please contact us at [contact email address]. We will strive to address your inquiries in a timely and satisfactory manner.
By using our services, you signify your understanding and agreement to the terms of this Privacy Policy.